Returns & Refunds Policy

At Selatan and Still Wild, we take pride in the quality of our products. If something isn't right with your order, please contact us so we can help.

Selatan Wildlife Brooches

We do not accept returns or exchanges for change of mind on our wildlife brooches.

This does not affect your rights if a product is faulty, damaged, incorrectly supplied or otherwise fails to meet applicable consumer guarantees.

Still Wild Apparel

We accept change-of-mind returns for Still Wild apparel within 30 days of delivery, provided the item is:

• Unworn and unwashed

• In its original condition, with tags attached

• Returned with proof of purchase

Eligible customers may request a refund or exchange.

For voluntary change-of-mind returns, refunds cover the purchase price of the garment only. Original shipping charges are not refundable, and customers are responsible for return postage, except where applicable law requires otherwise.

Please contact us before returning an item.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, is faulty or contains an incorrect item, please contact us at monique@selatan.au with your order number and a description of the issue. Photographs may help us resolve the matter more quickly.

We will assess the issue and provide an appropriate remedy in accordance with applicable consumer law, including a repair, replacement or refund where required. Where legally required, we will also cover reasonable return postage.

International Orders

International customers retain any mandatory consumer rights that apply in their country, including statutory cancellation rights where applicable.

For eligible UK and EU purchases, statutory cancellation rights may allow customers to return products within 14 days of delivery, even where our standard change-of-mind policy would otherwise exclude them. Applicable statutory refund and shipping obligations will be honoured.

Any customs duties or import taxes refunded by customs authorities or carriers are subject to their respective procedures.

How to Request a Return

Please email monique@selatan.au with your order number and reason for return before sending any items.

We will provide return instructions and confirm the appropriate return address.

Please do not send items back without contacting us first.

Refunds

Once an eligible return has been received and inspected, we will confirm the outcome by email.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Your Consumer Rights

Nothing in this policy excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including those under Australian Consumer Law and applicable international consumer protection legislation.